Customer Service


Shipping Policy

Please review shipping address information carefully and be sure to include all numbers linked to multi-unit residential and/or office buildings (apartment, suite, floor, etc). When shipping information is incomplete, UPS returns orders to the seller (Tumbador Chocolate) and charges the seller a $16 Exception Fee. In the event of an Exception, the seller will reach out to the buyer via all contact methods available to inform the buyer that the issue has occurred. The $16 Excpetion Fee will then be applied to the credit card provided by the buyer.

We appreciate your cooperation in this matter. Thank you for working with us to minimize returned shipments and avoid Exception Fees.      

All shipping charges are estimated. Actual shipping charges may vary.

 


EarthKosher Certification
  • 34 34th Street Unit 6 - Brooklyn, NY 11232
  • 718-788-0200 - Fax: 718-788-3179
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